Delivery

We are pleased to offer free standard delivery (via airmail) to anywhere in the world if you spend more than $20.00 at Dottinghill!


Packaging

All our skin-accessories are packed with tender loving care and flown out from Singapore.

Each skin-accessory is individually cut to size and has a clear, protective cover. It is then placed into a polybag and then into our specially-designed packaging envelope containing important information about your purchase as well as a skin-accessory tester for you to try out before applying the one you bought. We are so careful with our packaging because we want to ensure that the skin-accessory you receive is in perfect condition, ready for you to accessorize your skin with.


Delivery Costs & Options

Your delivery cost is calculated at a fixed airmail rate depending on your destination for purchases below USD 20.00. Our very clever website tracks your location and gives you your delivery cost at the top of the page even before you put anything into your shopping cart. Feel free to change the destination anytime to calculate the new delivery rates.

Dottinghill uses Singapore Post Standard Mail for both domestic and international orders. If you don't see your country listed during the checkout process but would like to order from us, please contact us at hey@dottinghill.com and we'll try to accommodate your request. We also offer Registered Airmail service at checkout (which allows you to track your delivery) for an additional USD 2.00. For those who cannot wait to get their hands on their skin-accessories, contact us for our express courier options.


Delivery Process

Upon placing your order via our web store, you will receive a confirmation email. We strive to have most orders flown out by the next business day, however at times, it may take us 1-3 days to process your order, pack the items and then prepare for delivery. Once your order is flown out, a delivery confirmation email will then be sent out to you with your order/tracking number. If you have opted for registered airmail or courier service, you will be able to track your delivery on your 'My Orders' page in your residency; just click on the relevant order number on the page. Do note that for standard airmail, you will only be able to track the date your order was flown out on our tracking page.


Estimated Transit Time

Transit times do not include weekends or holidays.

For USA, Canada and most European Countries: 6 - 18 business days
For Other International Airmail: 4 - 22 business days
For International Express Worldwide Courier: 2 - 5 business days


Taxes/Duties/Refused Shipments (for International Shipments):

You are responsible for any additional taxes and duties, which are levied once your package reaches your country. Dottinghill is not responsible for any fees charged by customs.

If you decide to refuse any deliveries from Dottinghill, you are responsible for the original delivery charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Dottinghill.

Dottinghill cannot be held responsible for items that are lost, delayed or damaged in transit.